Thank you for choosing OzGrind. So you know exactly what to expect, here is how your project runs, from your booking through to after the floor is finished. Any questions, call our office on 07 3177 3367 or email enquiries@ozgrind.com.au.
We are excited to work with you on this project. This guide walks through your booking, payments, the works and what happens after completion, so there are no surprises along the way.
When you book with us, we may give you a booking window rather than a set date. It is almost impossible for us to lock in a firm start date until a few days beforehand, so the dates we give you early on are tentative and can move for a couple of reasons:
Other works: there may be anywhere from 5 to 40 jobs scheduled before yours, so delays on those sites can shift the overall schedule.
Weather: wet weather delays both internal and external projects. We cannot grind or seal an external floor in the rain, and an internal job that falls a day or two after a rained-out external job may move so we can finish the external one first.
Knowing this up front means a move of a day or two will not catch you out.
To help you plan for our arrival, our office will contact you roughly three weeks before your booking window to keep you posted on how the schedule is running, and to let you flag any delays of your own so we can move your date forward or back.
The day before we start, you will get a courtesy call letting you know what time our tradespeople will arrive to begin.
With this guide you will have received a deposit invoice, a 10% deposit plus 40% materials. This needs to be paid as soon as possible to secure your booking. We cannot start until it is paid, so please do this first. If it is left unpaid, you risk your spot being given to another client who has paid in advance.
The final balance invoice is sent on completion with immediate payment terms, so it is due no later than the day after the works finish, unless prior arrangements have been made.
These would usually have been discussed at your enquiry or site visit, but here they are so you can prepare.
Almost all of our grinders run on 32 amp, 5 pin, 3 phase power and our vacuums on 15 amp, 3 pin, single phase power, and we need both running at once. Most homes do not have 3 phase power available, so if we bring a generator it is charged per day and added to your final invoice. Ask the office for an estimate of how many days your project will need.
We recommend a skip bin on site for the duration of the works. Our vacuums collect a lot of dust into heavy-duty bags of roughly 30kg each. We can arrange a skip for you (ask for pricing, it depends on the job size), take the bags away for a tip fee, or leave them neatly on site for you to dispose of.
Any extra hand grinding (stairs, concrete faces and risers, tight spaces the stand-up machines cannot reach) is charged per hour and added to your final invoice. If your job needs it, there will usually be a note on your quote estimating the hours. No note usually means none is required, but ask the office if you are unsure.
Our tradespeople are trained in dust control and use dust-specific vacuums, but it is impossible to contain 100% of the dust, so expect some to settle on nearby surfaces. A cloth and a little water will wipe it down. We recommend covering furniture in adjoining rooms with a sheet or plastic to keep it dust-free.
Our quotes assume we finish the floors before internal fittings go in (skirting, cabinetry, plaster). Our hand tools only reach 3 to 6mm up to an internal edge, and although we take precautions, some damage can occur during the works. On a new build, allow us on site before any fittings are installed. In an existing home, we recommend removing skirting and cabinetry first.
In an existing home, the floor area we are working on must be fully clear of all furniture and fragile objects.
In an existing home we strongly recommend no one lives, works or stays in the house while we polish the floors. It is too much to get the floors back to a usable condition each day while construction work is under way. On occasion we can make an exception, but additional charges apply.
You will have chosen a level of stone exposure when quoting (nil, minimal or full). The look achieved is entirely down to how your concrete and aggregate were placed. High spots expose more stone, low spots may expose none. The less we grind the fewer stones show, the more we grind the more stones show. Nil should expect almost no exposed stone (with slight exposure in places), minimal a random level, and full a consistent, heavier level.
If your floor has a coating applied, ask us about dry times, as some coatings take up to 72 hours to cure. Always wait at least 24 hours before walking on a newly coated floor, and the longer it is left undisturbed the better it cures. For a coated garage floor, wait 7 days before parking a car back on it.
You will receive the care instructions for your floor with your quote as well as with your final invoice. We send them early because some of the advice is important to know before the invoice arrives, and again on completion so you have them on hand. They explain how to maintain and care for your floor.
Please make sure these care instructions are handed to the home owner or end user.
Thank you for choosing polished concrete, and for choosing OzGrind. Our workmanship and quality are of a high standard, but concrete is a natural product, so some imperfections that are not workmanship defects can appear during our processes. This disclaimer shows you those potential outcomes.
Unlike a tile, polished concrete is not uniform across the slab. Every slab reacts differently, and the result depends on how your concrete was poured and what has happened to it since. Like art, the look is subjective, and under different light some imperfections come and go, which is part of a polished floor's character.
Every floor, even the ones in our best photos, has imperfections up close. That is part of the package. If you need every part of your floor to be perfect, another flooring option may suit you better. Managing expectations from the start is the reason for this disclaimer.
If you have any questions, please contact our friendly office staff on 07 3177 3367 or enquiries@ozgrind.com.au.
Every example on this page is a possible outcome of the concrete itself and how it was poured, finished, cured and protected before we arrive. These are outside OzGrind's control and are not workmanship defects. Some clients feel they add character, others cannot live with them, it comes down to you.
Signing here confirms you have received, read and understand all content in this document, and that you have also read and understand the important terms and conditions in your quote.
