Meet The Team
Brendan – Operations Manager
Veronica – General Manager
Kayla – Office Manager
Kayla initially started working for OzGrind at the end of 2020 as a personal assistant to the Director in the evenings whilst still juggling a full-time role elsewhere. It was clear how well Kayla fit in and simply dominated all tasks OzGrind related. Early in 2021 Kayla was ready for a new challenge and transitioned from a part time directors PA to a full-time role as OzGrind’s Office Manager. Kayla hit the ground running implementing streamlined processes and electronic documentation for our staff and clients. This has been a huge turning point for OzGrind with expertise and professionalism most companies can only dream of.
Kayla comes from an extensive background in all things finance, administration and operations. Specialising in the management of all aspects of day-to-day business. She adopts a forward-thinking approach to ensure all workplace requirements are met on time, whilst focusing on exceeding customer expectations for service quality. Kayla is an innovative and determined individual who successfully manages our OzGrind office and assists Brendan with his daily operations & project co-ordination of the tradesmen team. Kayla is calm and level headed in all situations making her the perfect choice for looking after the business.
Charmaine – Administration Team
Charmaine joined OzGrind early in 2021 seeking a new challenge and workplace environment, with a strong background in reception and administrative roles she was welcomed into a Client Liaison and General Admin role. Charmaine continuously impresses when it comes to absorbing knowledge and learning polished concrete processes and finishes. She has quickly settled into a front-of-house sales role in the office and continues to develop, learn and adopt tasks to create a smooth and comforting process for our clients from the start right through to finish of their projects. With her bubbly and professional personality Charmaine is our go to with customer service, she is the voice you will hear when calling and the face you will see when visiting our showroom in Eagle Farm. She is eager to assist clients with all queries and decision making while giving trusted and truthful advice and guidance for their flooring projects.
Having shown to be a quick learner and eager to progress with OzGrind, Charmaine works closely with Kayla to continuously learn how to assist in the day-to-day running of OzGrind. She brings a level of quality and professionalism through OzGrinds quality assurance and has diligently continued to update and create helpful documentation for our clientele. It won’t be long before Charmaine is running the place!
OzGrind’s team of tradesmen have over 55 combined years of experience in the polished concrete and flooring industry. With this they have been able to develop a wealth of knowledge and skills, assisting them in providing SEQ with high quality finishes.
The team is only made stronger by the willingness and dedication to learning about new products, methods and processes, making them the innovative and dynamic team that OzGrind is becoming so well known for.